Santiago Giménez Utiel

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B.U. Director
DS Smith

Europe

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Santiago Giménez Utiel

B.U. Director
Chez DS Smith

Français Anglais Espagnol

Europe

2

rendez-vous restants ce mois-ci

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Taux de réponse : 100%

Temps de réponse : < 24h

Taux de réponse

100%

Temps de réponse

< 24h

Présentation de Santiago

Hello,

Currently, i'm Global Account & Customer Sustainability Director. I help my customers’ brands being more attractive to their consumers, available when shoppers look for them and being sold at their targets. My missions are:
* Drive customer retention and new sales
* Build emotional connection with my customer's stakeholders
* Deepen the relationships I have with our customers so that they stay longer and buy more
* Offer better solutions to keep and win new business
* Manage the experience better than our competitors
* Own the customer promise
* Design the customer experience, focus across all Customer Journey touchpoints
* Make it EASY to do business with us
* Capture and understand ‘The voice’ of the customer

Feel free to contact me if you want to know more about my job

Santiago

Conseils pour exercer ce métier

Formation de Santiago

1993 - Licenciado en Ciencias Empresariales Internacionales
ICADE
1993 - Diplômé en Études Supérieures Européennes de Management
NEOMA Business School