avatar Santiago

logo DS Smith

B.U. Director
DS Smith

Mon parcours

  • 1993 ICADE
  • 1993 ESI Reims

Formation conseillée

Compétences recommandées


Currently, i’m B.U. Director. I help my customers’ brands being more attractive to their consumers, available when shoppers look for them and being sold at their targets. My missions are:

* Drive customer retention and new sales

* Build emotional connection with my customer’s stakeholders

* Deepen the relationships I have with our customers so that they stay longer and buy more

* Offer better solutions to keep and win new business

* Manage the experience better than our competitors

* Own the customer promise

* Design the customer experience, focus across all Customer Journey touchpoints

* Make it EASY to do business with us

* Capture and understand ‘The voice’ of the customer

Feel free to contact me if you want to know more about my job