Présentation de Santiago

Hello, Currently, i'm Global Account & Customer Sustainability Director. I help my customers’ brands being more attractive to their consumers, available when shoppers look for them and being sold at their targets. My missions are: * Drive customer retention and new sales * Build emotional connection with my customer's stakeholders * Deepen the relationships I have with our customers so that they stay longer and buy more * Offer better solutions to keep and win new business * Manage the experience better than our competitors * Own the customer promise * Design the customer experience, focus across all Customer Journey touchpoints * Make it EASY to do business with us * Capture and understand ‘The voice’ of the customer Feel free to contact me if you want to know more about my job Santiago