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Maxime Serindou

Global Resolution Manager
Nutanix

Mercuriusplein 1, 2132 HA Hoofddorp, Netherlands

Français Anglais

Accepte de rencontrer

Étudiants, Professionnels (Personnes en poste, à la recherche d’un emploi, à la retraite, en reconversion ou dans une autre situation)

Maxime Serindou

Global Resolution Manager
Chez Nutanix

Français Anglais

Mercuriusplein 1, 2132 HA Hoofddorp, Netherlands

1

rendez-vous restants ce mois-ci

1 rendez-vous restants ce mois-ci

Taux de réponse : 69%

Temps de réponse : < 24h

Taux de réponse

69%

Temps de réponse

< 24h

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Présentation de Maxime

Hello All,

Experienced Incident Manager having worked at Microsoft and ServiceNow, I currently work At Nutanix in the Netherlands as Global Resolution Manager, helping to create and develop this new critical situation team.

My main responsibilities are :
• Triage Critical Incidents and develop action plans to deliver customer success
• Own and manage multiple critical incidents at the same time
• Collaborate, coordinate and ensure continuity via action plans with global team of Resolution Managers
• Deliver internal and external communications to all appropriate stakeholders during the life of critical incidents
• Consolidated Reporting for trend analysis and long-term planning
• Develop and deliver Post Assessment Reviews to identify key product, process or people improvements
• Ability to escalate and manage issues both internally (and externally) as needed
• Optimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involved
• Work with technology partners (i.e. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

Feel free to contact me if you want to know more about my job and experiences.

Maxime