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Maxime Serindou
Global Resolution Manager
Nutanix
Mercuriusplein 1, 2132 HA Hoofddorp, Netherlands
Français Anglais
Accepte de rencontrer
Étudiants, Professionnels (Personnes en poste, à la recherche d’un emploi, à la retraite, en reconversion ou dans une autre situation)
Maxime Serindou
Global Resolution Manager
Chez Nutanix
Français Anglais
Mercuriusplein 1, 2132 HA Hoofddorp, Netherlands
1
rendez-vous restants ce mois-ci
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Taux de réponse : 69%
Temps de réponse :
0.69230769230769
< 24h
Taux de réponse
69%
Temps de réponse
< 24h
Contacter Maxime Serindou
Présentation de Maxime
Hello All,
Experienced Incident Manager having worked at Microsoft and ServiceNow, I currently work At Nutanix in the Netherlands as Global Resolution Manager, helping to create and develop this new critical situation team.
My main responsibilities are :
• Triage Critical Incidents and develop action plans to deliver customer success
• Own and manage multiple critical incidents at the same time
• Collaborate, coordinate and ensure continuity via action plans with global team of Resolution Managers
• Deliver internal and external communications to all appropriate stakeholders during the life of critical incidents
• Consolidated Reporting for trend analysis and long-term planning
• Develop and deliver Post Assessment Reviews to identify key product, process or people improvements
• Ability to escalate and manage issues both internally (and externally) as needed
• Optimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involved
• Work with technology partners (i.e. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
Feel free to contact me if you want to know more about my job and experiences.
Maxime
Conseils pour exercer ce métier
Formation de Maxime
-
2009 -
Professional Certificate
Stanford University -
2005 -
Master Management des ressources humaines
ISC Paris -
2002 -
Master Droit et Sciences du travail europeen
Université Toulouse 1 Capitole
Formation conseillée
Bac +3
Bac +4
Bac +5
Formation Spécialisée